Return Policy

sivaol.com Return Policy: At sivaol.com , we are committed to providing you with satisfactory products and services. To ensure a worry-free shopping experience, we offer convenient returns. Below are the details of our return policy; please read them carefully before placing your order. 1.

Return Requirements

  1. Time Limit
  • If you are not satisfied with the product, you can apply for a return within 7 days of receiving it.
  1. Product Condition
  • The product must be brand new and unused, and the packaging must be intact (including all accessories and labels).
  • If the product has quality defects or does not match the description, we will process your return or exchange without the above time limit.
  1. Special Items
  • Customized items, discounted items, and personal hygiene products (such as opened hats) are not eligible for return or exchange. Please pay special attention to this when purchasing.
  1. Return Process
  2. Submit an Application
  • Log in to your account, find the item you wish to return in “My Orders,” click “Apply for Return,” and fill in the relevant information. • Alternatively, contact our customer service team directly, providing your order number and reason for return.
  1. Review and Confirmation
  • Our customer service team will review your return request within 1-2 business days and notify you of the review result via email or SMS.
  • If approved, we will send you a detailed return address and instructions.
  1. Return
  • Please pack the product properly and return it to us according to the instructions. We recommend using a trackable courier service and keeping the shipping receipt.
  • Please note that return shipping costs are borne by the buyer unless there is a quality issue with the product or we sent the wrong item, in which case we will cover the return shipping costs.
  1. Refund Processing
  • After receiving and confirming the returned product, we will process your refund within 3-5 business days. The refund amount will be returned to your original payment account.
  1. Exchange Policy
  2. Exchange Terms
  • If you wish to exchange for a different style, color, or size of product, please apply for a return first and then reorder the desired product.
  • If you need to exchange an item due to a quality issue or incorrect shipment, we will process the exchange free of charge. 2.
    Exchange Process
  • Please follow steps 1 and 2 of the return process.
  • Once we confirm you meet the exchange requirements, we will arrange to send a replacement item as soon as possible and cover the corresponding shipping costs.
  1. Notes
  2. Packaging Requirements
  • Please ensure the returned item and its accessories (such as labels, instructions, etc.) are intact and packaged in the original packaging or similar protective packaging.
  1. Disclaimer
  • The risk of damage or loss of goods during transportation is borne by the buyer. Therefore, we recommend that you use a reliable courier company and purchase insurance.
  1. Refusal of Packages
  • If you choose to refuse delivery, please inform us in advance; otherwise, additional charges may apply.
  1. Contact Us: If you have any questions about our return policy or need assistance, please feel free to contact us through the following channels:
    •📧 Customer Service Email: [email protected]
    •📞 Customer Service Hotline: +1 312-390-4669 (Weekdays 9:00 – 18:00)
    •💻 Visit our official website sivaol.com and click the online chat icon in the bottom right corner of the page to communicate with a customer service representative online. Thank you for choosing sivaol.com . We are committed to providing you with the best service experience. If you have any specific requirements or would like to add information, please feel free to let us know!